Pay your rent
Open Payments. On the web, choose Pay Now. You'll see the total due and your charges grouped by property. All charges are selected at first, so clear any you don't want to pay now. You pay for one property at a time, so choose Pay next to that property.
Choose how to pay
Choose ACH Bank Transfer or Credit / Debit Card. Then pick a saved bank account or card, or choose Add Bank Account or Add New Card. A bank account must be verified before you can pay with it. If you see Verify next to it, finish verification first.
Processing and platform fees
Two fees are added on top of your rent: a processing fee and a 0.5% KeyRing platform fee. ACH Bank Transfer processing costs 0.8%, capped at $5. Credit / Debit Card processing costs 2.9% + $0.30. The platform fee is 0.5% of the rent with either method. Both fees are always shown before you confirm, so you can compare methods. Your property owner receives the rent amount.
Review & Pay
On Review & Pay, check the payment method and the charges, including the Processing Fee, the Platform Fee and the Total. Tick the consent box, then choose Pay. You'll see Payment Sent, Payment Processing, Payment Failed or Payment Cancelled, with the status, transaction ID, date and time, and method. A bank transfer can show Processing while your bank is debited.
Turn on AutoPay
AutoPay is off until you turn it on. After you add a card or link a bank, KeyRing asks Turn on AutoPay? and shows the rent it would pay, when it pays and the authorization. Tick the authorization and choose Turn on AutoPay, or choose Not now. Paying a charge yourself never turns AutoPay on or off. Payments and Payment Methods show whether AutoPay is on and the card or bank it pays from, with Turn Off AutoPay. Removing the card or bank AutoPay pays from turns it off, and you get a notification whenever AutoPay changes.
Manage payment methods
Open Payment Methods to see your Saved Cards and Bank Accounts. To add a bank account, choose Connect with Plaid, sign in to your bank in Plaid, choose the account, then choose Link Account. You can make up to 3 bank account changes within 30 days.
Payment statuses
A payment can be Pending, Processing, Paid, Failed, Cancelled or Refunded. Payments you make yourself show as Manual, and AutoPay payments show as Autopay.
Card authentication
Some cards ask for extra authentication. If you see Authentication Needed, choose Authenticate, use another card, or cancel the payment. You aren't charged until authentication is complete.
Why can't I pay yet?
Online payment opens once your property owner finishes setting up rent collection. Until then, the Pay button is unavailable and you may see a message that online rent payment is not set up yet, or that the payout account is not active yet. Please contact your property owner. Only the tenant on the lease can pay. A prospective tenant can view charges but can't pay them. If nothing is due, you'll see No payments due.