Create an account
On the web, choose to create an account and fill in Create your account: First name, Last name, Email and Password. Choose the eye to check what you typed, or let your password manager suggest one. Accept the terms and choose Continue. We email you a 6-digit code that expires in 15 minutes. Enter it and choose Create account. Signing up creates an owner account. Team members and tenants join by invitation instead.
Password rules
Your password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a special character from @ $ ! % * ? & #. Spaces aren't allowed.
Sign in
Enter your Email and Password and choose Sign In. If you belong to more than one account, for example as an owner and as a tenant, choose one on Choose your account, then choose Continue.
Two-factor verification codes
If two-factor authentication is on, we email you a code after you enter your password. On the web, you'll see Verify your sign-in. Enter the code under Verification code and choose Verify and sign in. On the mobile app, you'll see Two-Factor Authentication. Enter the 6-digit code and choose Submit. Codes expire after 15 minutes, and you get a limited number of tries. On the web, if your code expired or you ran out of tries, choose Back to sign in and sign in again to get a new code. On the mobile app, you can tap Resend once the countdown ends. Always use the latest code.
Turn two-factor on or off
On the web, open Settings, then Security, and use Two-factor authentication to email a code at sign-in. On the mobile app, it's in Settings. Some accounts must keep it on.
Forgot password
On the web sign-in page, choose Forgot password?. Enter your email and choose Send Code. Enter the 6-digit code and choose Verify Code. Then enter a New Password, repeat it in Confirm Password, and choose Reset Password.
Switch account
If you belong to more than one account, choose Switch account from the account menu on the web, or from the menu in the mobile app. You don't need to sign out first.
Face ID and Touch ID
On the mobile app, open Settings and turn on Sign in with Face ID or Sign in with Touch ID. On some devices this is called Sign in with Biometrics.
Where you're signed in
On the web, Settings, then Security, lists Where you are signed in. Choose Sign out to end a session on a device you no longer use.
Download your data
On the web, open Settings and choose Download your data. You get a JSON file with your profile, memberships, uploads, payments, billing history and login history. On the mobile app, Download all my data opens the web portal so you can download it there.
Delete your account
Open Settings, on the web or in the mobile app, and choose Delete Account, the last row. This closes the account and signs you out everywhere, and it can't be undone. If you have more than one account, only the current one is deleted. When a tenant account is deleted, the lease and payment history stays with the property owner.